Terms and Conditions – GemAdda

Welcome to GemAdda! These terms and conditions outline the rules and regulations for the use of GemAdda’s Website, located at https://gemadda.com.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use GemAdda if you do not agree to all of the terms and conditions stated on this page.

1. General Business & Store Policy
GemAdda is an online e-commerce platform specializing in natural gemstones and astrology consultations, operating from Saharanpur, Uttar Pradesh, India. All products displayed on the site constitute an “invitation to offer.” Your order constitutes your “offer,” which is subject to acceptance by us.

2. Product Authenticity and Descriptions
* GemAdda ensures that all natural gemstones sold are authentic. Where specified, items are accompanied by recognized laboratory certifications.
* We try our best to display the colors and sizes of our gemstones as accurately as possible. However, actual colors may vary slightly depending on your monitor settings.

3. Payment Terms & Gateway Security
* We accept payments through secure, encrypted third-party payment gateways using UPI, Net Banking, Credit Cards, and Debit Cards.
* GemAdda does not store your credit card or financial details.
* We reserve the right to cancel any order if the transaction is flagged as suspicious or fraudulent by our payment risk assessment system.

4. Shipping, Delivery & Transit Risk
* We ship our products across India through insured and reliable courier partners.
* Orders are processed within 1-2 business days. Estimated delivery times vary from 3 to 7 working days depending on the destination.
* GemAdda is responsible for the safety of the product until it is safely delivered to your doorstep. For more details, please refer to our Shipping and Delivery Policy page.

5. Returns and Refunds
* If you receive a damaged, defective, or incorrect gemstone, you are entitled to a replacement or refund as per our standard guidelines.
* Please review the timelines and conditions for eligible returns on our dedicated Return and Refund Policy page.

6. Intellectual Property
Unless otherwise stated, GemAdda owns the intellectual property rights for all content, images, logos, and text on this website. You may view or print pages for your own personal use, but you must not republish, sell, or duplicate any material from this website without prior written consent.

7. Governing Law & Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of the use of this website shall be subject exclusively to the jurisdiction of the local courts in Saharanpur, Uttar Pradesh.

8. Updates to Terms
GemAdda reserves the right to modify these terms and conditions at any time. Any changes will be posted directly on this page with an updated revision date.

9. Business Registration & Compliance
* GemAdda is a legally registered entity operating under the relevant commercial laws of Uttar Pradesh, India.
* We comply with national fair-trade standards for natural gemstones and jewelry.
* Customers can verify our business details via our official registration documents upon legal request.

10. Contact Information
If you have any questions, complaints, or feedback regarding these terms, please contact us:
* Email: support@gemadda.com
* Phone: +91-9258780430
* Address: Mahavir Complex, Koele Wala Gher, Sarafa Bazar, Saharanpur, Uttar Pradesh 247001

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Last Updated: 5 October 2026